Frequently Asked Questions

I receive error "The silverlight plugin has crashed, please try to reload the page"
Last Updated 3 years ago

This can be caused error is caused by running version of Firefox 41. Latest Ellucian supported version of Firefox is 36. In order to fix this problem download supported version from this link https://support.mercyhurst.edu/download/win/firefoxv36.exe and install it. Once installed you have to make sure that automatic updates are turned off and in order to do that you have to follow this steps:

  1. Click menu button (top right corner in your browser), icon looks like this image
  2. Click options
  3. Got to advanced tab and select “Never check for updates” image
  4. Click OK

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